Refund policy

At DJT Medical Limited, we are committed to providing high-quality European medical and healthcare products. Please review our return and refund policy below to ensure a smooth and transparent shopping experience.

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Return Period
Customers may request a return within 7 days of receiving the product.

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Eligibility for Returns
To be eligible for a return:

• Items must be unused, unopened, and in original packaging

• Items must be in resalable condition

• Proof of purchase (order confirmation or receipt) is required

⚠️ For hygiene and safety reasons, opened medical, hygiene, or personal care products are not eligible for return.

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Return Process
To initiate a return, please contact us at:
📧 info@djtmedical.com

Our team will review your request and provide return instructions.

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Return Address
DJT Medical Limited
Room A1, 1/F, On Dat Industrial Building
2–6 Wah Sing Street
Kwai Chung, New Territories
Hong Kong

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Refunds
Once your return is received and inspected:

• Approved refunds will be processed within 10 business days

• Refunds will be issued via the original payment method

Please note that processing time may vary depending on your bank or payment provider.

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Non-returnable Items
The following items are not eligible for return:

• Opened or used medical products

• Personal hygiene products

• Sale items and promotional items

• Gift cards

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Shipping Costs

• Return shipping costs are the responsibility of the customer

• Shipping fees are non-refundable

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Damages & Incorrect Items
Please inspect your order upon receipt. If you receive a damaged or incorrect item, contact us immediately at:
📧 info@djtmedical.com

We will arrange appropriate follow-up.

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Contact Us
For any enquiries:
📧 info@djtmedical.com
📞 +852 3751 7526

DJT Medical Limited
Providing trusted European medical solutions for Hong Kong and beyond.