Privacy policy

Last updated: 3 August 2026

DJT Medical Limited respects personal data privacy. This policy explains how we collect, use, retain and disclose personal data when operating our website, processing orders and providing services.

Information we collect

Depending on your interactions with us, we may collect your name, contact details, delivery and billing addresses, order and payment-related information, customer service records, device and browsing information, and other information you voluntarily provide. Full payment card details are generally processed by payment service providers; we receive only the limited information needed to complete the transaction.

How we use information

• To process payments, orders, deliveries, returns and customer enquiries;
• To manage accounts, prevent fraud and protect website and transaction security;
• To improve products, the website, services and operational analysis;
• To send marketing communications after obtaining any required consent;
• To meet legal, regulatory, accounting and dispute-handling obligations.

Disclosure and service providers

We disclose relevant information only as needed to service providers that help us operate, such as Shopify, payment providers, logistics and warehousing partners, cloud and IT providers, analytics and marketing services, and professional advisers. We may also disclose information where required by law, to protect rights or to cooperate with competent authorities. We do not sell your personal data.

Cross-border processing

Some service providers may process or store information outside Hong Kong. We take reasonable steps to protect that information in accordance with applicable requirements.

Cookies and analytics

The website uses essential cookies for cart, checkout and security functions, and may use analytics or marketing cookies to understand website use. You can manage cookies through your browser or settings made available on the website, but disabling essential cookies may affect some functions.

Direct marketing

We use your contact details for direct marketing only after obtaining applicable consent. You can opt out at any time using the unsubscribe link in an email or by contacting us.

Retention and security

We retain information only for as long as needed for the purposes above, legal obligations and dispute handling, and use reasonable administrative, technical and physical safeguards. No method of internet transmission or storage can be guaranteed absolutely secure.

Access and correction

You may request access to or correction of personal data we hold as permitted by applicable law. Contact us using the details below; we may need to verify your identity.

Contact us

DJT Medical Limited
Unit A1, 1/F, On Dak Industrial Building, 2–6 Wah Sing Street, Kwai Chung, New Territories, Hong Kong
Email: info@djtmedical.com
Telephone: +852 3751 7526

Policy updates

We may update this policy to reflect changes to our services, operations or legal requirements. The latest version and update date will appear on this page.